Privacy Policy

Last modified: May 8th, 2025

1. Introduction

Milo Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes our practices for collecting, using, maintaining, protecting, and disclosing information obtained through our website, mobile applications, and related services (collectively, the "Services").

2. Scope of This Policy

2.1 Application

This Privacy Policy applies to information collected through:

• Our website and platform;
• Email, text, and other electronic communications with you;
• Mobile and desktop applications providing dedicated platform interaction;
• Third-party websites and services featuring our advertising or applications that link to this Privacy Policy.

2.2 Exclusions

This Privacy Policy does not apply to information collected:

• Offline or through websites operated by Milo affiliates or subsidiaries not linking to this Policy;
• By third parties, including through applications or content accessible from our Services.

2.3 Acceptance

By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, you must discontinue use immediately. We may modify this Policy periodically; continued use following modifications constitutes acceptance of changes.

3. Age Restrictions

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are under 18, you are prohibited from providing any information through the Services, including registration, purchases, or use of interactive features.

If we discover that we have collected personal information from a minor without parental consent verification, we will promptly delete such information. If you believe we may have information from or about a minor, contact us immediately at: milo@betmilo.support

4. Information We Collect

4.1 Categories of Information

We collect the following types of information:

Personally Identifiable Information ("PII"):

• Name, postal address, email address, telephone number;
• Social Security Number (encrypted);
• Payment information and financial data;
• Profile pictures, photos, and audio data;
• Any other identifier enabling online or offline contact.

Non-Personally Identifiable Information:

• Gamertags, usernames, and platform identifiers;
• Device identifiers and advertising IDs;
• Cookies and statistical identifiers;
• Aggregated usage data that does not individually identify you.

Technical and Usage Information:

• Internet connection details and IP addresses;
• Device information, operating systems, and browser types;
• Navigation paths, clicks, timestamps, and referral URLs;
• Search queries and interaction patterns.

4.2 Collection Methods

Information You Provide Directly:

• Registration and account creation forms;
• Service subscription and purchase transactions;
• Contest entries, promotions, and surveys;
• Support requests and correspondence;
• User-generated content posted to public areas.

Automatically Collected Information:

• Traffic data, location data, logs, and communication metadata;
• Resources accessed and usage patterns;
• IP addresses, device identifiers, and browser information;
• Cross-device and cross-platform activity tracking;
• Information about other accounts using the same IP address.

Third-Party Sources:

We may receive information from business partners, affiliates, and other third-party sources to supplement data you provide.

4.3 Tracking Technologies

Cookies:

We use browser cookies to enhance functionality and personalize your experience. You may configure your browser to refuse cookies; however, this may limit access to certain features. Our system issues cookies automatically unless your browser settings prevent it.

Web Beacons:

Our web pages and emails may contain web beacons (pixel tags) enabling us to count visitors, track email opens, verify system integrity, and measure content popularity.

Behavioral Tracking:

We may track your online activities over time and across third-party services to deliver personalized content and advertising.

5. Third-Party Data Collection

Third-party advertisers, ad networks, content providers, and application providers may use cookies, web beacons, or other tracking technologies to collect information about your use of the Services. This information may be associated with your PII and used for interest-based advertising or targeted content.

While we partner with reputable providers, we do not control third-party tracking practices. For questions about specific advertisements or to opt out of targeted advertising, contact the provider directly or visit opt-out resources such as the Network Advertising Initiative (http://optout.networkadvertising.org/) or Digital Advertising Alliance (http://optout.aboutads.info/).

6. How We Use Your Information

We use collected information, including PII, to:

• Deliver, maintain, and improve the Services;
• Process transactions and fulfill service requests;
• Provide customer support and respond to inquiries;
• Develop new features, products, and offerings;
• Send account notices, including subscription renewals and expirations;
• Enforce our Terms of Service and legal obligations;
• Facilitate billing, collections, and dispute resolution;
• Ensure compliance with eligibility and regulatory requirements;
• Communicate updates, newsletters, and promotional materials;
• Deliver personalized content and targeted advertising;
• Monitor platform usage and analyze user behavior;
• Protect against fraud, abuse, and security threats;
• Comply with legal obligations and respond to lawful requests;
• Any other purpose disclosed at the time of collection or with your consent.

7. Disclosure of Your Information

7.1 Non-Identifiable Information

We may disclose aggregated, non-identifiable user information without restriction for analytics, research, and business purposes.

7.2 Disclosure of PII

We may disclose PII to:

• Affiliates and Subsidiaries: For business operations and service delivery;
• Service Providers: Contractors and third parties supporting our business operations, bound by confidentiality obligations;
• Business Transfers: In connection with mergers, acquisitions, reorganizations, or asset sales, including bankruptcy proceedings;
• Legal Compliance: To comply with court orders, legal processes, or government requests;
• Rights Protection: To protect the rights, property, or safety of Milo, our users, or others, including fraud prevention and credit risk reduction;
• Consent-Based: For purposes disclosed at the time of collection or with your explicit consent;
• Third-Party Claims: To parties claiming that content you posted violates their intellectual property or privacy rights.

8. Your Privacy Rights and Choices

8.1 Cookie Management

Configure your browser to refuse cookies or receive cookie alerts. Note that disabling cookies may impair certain Service features.

8.2 Marketing Communications

Opt out of promotional emails, third-party advertising disclosures, or targeted advertising by contacting us at milo@betmilo.support. Note that transactional and service-related communications are not optional.

8.3 Do Not Track (DNT)

We do not currently respond to DNT browser signals. Instead, we provide opt-out mechanisms described in this Policy. Third-party advertisers may offer their own opt-out options through self-regulatory programs.

8.4 State Privacy Rights

Residents of certain states (California, Colorado, Connecticut, Virginia, Utah, Nevada) may have additional rights under state consumer privacy laws, including:

• Confirmation of PII processing;
• Access to and deletion of certain PII;
• Data portability;
• Correction of inaccuracies;
• Opt-out of targeted advertising, PII sales, and automated profiling;
• Right to appeal decisions regarding consumer rights requests.

To exercise these rights, submit a verifiable request to: milo@betmilo.support

9. Data Access and Correction

You may request access to, correction of, or deletion of PII by contacting us at milo@betmilo.support. Deletion of PII may require account closure. We may decline requests that violate legal requirements or would render information inaccurate.

Deleted User Contributions may persist in cached or archived pages, or in copies made by other users. User Contribution access and use is governed by our Terms of Service.

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect your PII from accidental loss, unauthorized access, use, alteration, and disclosure. Security measures include encryption, access controls, and secure data transmission protocols.

However, no electronic transmission or storage system is completely secure. While we employ industry-standard security practices, we cannot guarantee absolute security. You acknowledge that:

• Information transmission over the internet carries inherent risks;
• You are responsible for maintaining password confidentiality;
• You should exercise caution when sharing information in public areas;
• You transmit information at your own risk.

We are not liable for circumvention of security measures or privacy settings beyond our reasonable control.

11. Geographic Restrictions and International Use

Milo is based in the United States and operates the Services exclusively for users located within the United States, excluding residents of: Arizona, Arkansas, Connecticut, Delaware, Indiana, Louisiana, Montana, South Carolina, South Dakota, and Tennessee.

We make no representations that the Services are appropriate or available for use outside the permitted jurisdictions. If you access the Services from prohibited locations, you do so at your own initiative and risk, and you are responsible for compliance with local laws and regulations.

12. User-Generated Content

Content you post to public areas of the Services (forums, message boards, profiles, etc.) may be viewed by other users and third parties. We cannot control how others use or share your publicly posted content. Exercise caution when posting personal information in public spaces.

By posting User Contributions, you grant us the rights described in our Terms of Service, including reproduction, distribution, and public display rights.

13. Third-Party Links and Services

The Services may contain links to third-party websites, applications, and services not controlled by Milo. We are not responsible for third-party privacy practices or content. Review third-party privacy policies before providing information to external services.

14. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Accounts inactive for 180 consecutive days may be permanently deleted, resulting in loss of associated information.

15. California Privacy Rights

California residents may request information about our disclosure of PII to third parties for direct marketing purposes. To make such a request, contact us at milo@betmilo.support with "California Privacy Rights" in the subject line.

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to know what information we collect, the right to deletion, and the right to opt out of sales of personal information. We do not sell personal information to third parties.

16. European Economic Area (EEA) Users

If you are located in the EEA, you may have additional rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, restriction of processing, data portability, and objection to processing. To exercise these rights, contact us at milo@betmilo.support.

Note: The Services are primarily intended for United States users and may not comply with all EEA data protection requirements.

17. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated through:

• Prominent notice on the Services;
• Email notification to your registered email address;
• Updated "Last Modified" date at the top of this Policy.

You are responsible for:

• Periodically reviewing this Privacy Policy;
• Ensuring we have your current email address;
• Understanding that continued use following changes constitutes acceptance.

18. Data Processing and External Service Providers

We may share your PII with affiliates, trusted business partners, or service providers for external processing based on our instructions and in compliance with this Privacy Policy. All third-party processors are bound by appropriate confidentiality and security obligations.

19. Your Responsibilities

You are responsible for:

• Providing accurate, current, and complete information;
• Maintaining the confidentiality of your account credentials;
• Updating your account information promptly when changes occur;
• Exercising caution when sharing information in public areas;
• Complying with applicable laws and regulations in your jurisdiction.

20. Legal Basis for Processing (EEA Users)

For users in the EEA, our legal bases for processing PII include:

• Contract Performance: Processing necessary to provide Services you requested;
• Consent: Where you have provided explicit consent;
• Legitimate Interests: For fraud prevention, security, and business operations;
• Legal Obligations: To comply with applicable laws and regulations.

21. Information Security Incidents

In the event of a data breach compromising your PII, we will notify affected users in accordance with applicable data breach notification laws. Notification methods may include email, account alerts, or public notice as required by law.

22. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

23. Acknowledgment

By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree, discontinue use of the Services immediately.